Privacy Policy
Last Updated: April 1, 2026
Thank you for visiting Total Control Consulting ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://totalcontrolconsulting.com and the TCC AI Visibility Architecture platform at https://tcc-visibility-idjepddr.manus.space (collectively, the "Site") and interact with our services. By accessing and using the Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information when you interact with our Site.
Personal Information may include:
- Name
- Email address
- Phone number
- Company name or business details
- Website URL (when submitted through the AI Visibility Score audit tool)
- Any information you voluntarily provide through contact forms, consultation requests, or other communications
Usage Data may include:
- IP address
- Browser type and version
- Pages visited
- Date and time of visit
- Time spent on pages
- Referring website addresses
2. How We Use Your Information
We may use the information we collect to:
- Respond to your inquiries or service requests
- Provide, operate, and maintain our website
- Improve our website functionality and user experience
- Send updates or communications related to our services
- Analyze website usage and trends
- Deliver AI Visibility Score assessments and follow-up recommendations
- Develop and improve our AEO methodologies and service offerings
We do not sell, rent, or trade your personal information to third parties.
3. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us analyze website traffic, remember preferences, and improve performance. You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.
4. Third-Party Services
Our Site may use trusted third-party services such as analytics providers, hosting services, and customer relationship management platforms. These third parties may collect certain information as governed by their own privacy policies. We are not responsible for the privacy practices of external websites linked from our Site.
5. Data Security
We implement reasonable administrative and technical safeguards to protect your personal information. However, no online transmission or storage system can be guaranteed to be 100% secure. We encourage you to use caution when transmitting sensitive information online.
6. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your data
- Opt out of receiving marketing communications
- Request that we cease processing your data for certain purposes
To exercise any of these rights, please contact us at [email protected].
7. Children's Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
The following sections apply specifically to data collected and processed in connection with TCC's Answer Engine Optimization (AEO) services and the AI Visibility Score audit tool.
8. AI Visibility Score Audit Tool — Data Collection
When you submit your website URL and contact information through the AI Visibility Score audit tool, TCC collects and processes the following data:
- Your submitted website URL and associated publicly accessible content
- Your name and email address for delivery of assessment results
- Technical metadata associated with your website (schema markup, structured data, page titles, meta descriptions)
- Publicly available information about your business's AI search visibility
This data is used solely to generate and deliver your AI Visibility Score assessment and to provide follow-up recommendations. You may opt out of follow-up communications at any time.
9. AI Platform Data Interactions
As part of AEO service delivery, TCC may interact with third-party AI platforms (including ChatGPT, Perplexity, Google AI Overviews, and others) to assess how those platforms currently represent your business. This process involves querying publicly accessible AI systems with questions relevant to your industry and business. No private or confidential client data is submitted to third-party AI platforms without explicit client consent. Results from these assessments are used solely for the purpose of developing AEO recommendations for the client.
10. Data Retention
TCC retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Lead and audit submission data is retained for a period of up to 24 months from the date of submission, after which it is deleted or anonymized. Clients may request earlier deletion of their data by contacting us at [email protected].
11. Aggregate and Anonymized Data
TCC may use aggregate, anonymized data derived from audit submissions and client engagements for research, benchmarking, product development, and marketing purposes. This data does not identify individual users or businesses and is used solely to improve TCC's services and contribute to the broader understanding of AEO best practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site following the posting of changes constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Total Control Consulting, LLC
Email: [email protected]
Phone: +1 (980) 372-7772
Address: 4033 Matthews Mint Hill Rd, Charlotte, NC
Website: https://totalcontrolconsulting.com
